JPMorgan seen transferring more BPO jobs to Phl

MANILA, Philippines - The US-based JPMorgan Chase & Co. is likely to transfer more of its business support functions to Manila, generating more jobs for the country’s business process outsourcing (BPO) sector, a ranking administration lawmaker said yesterday.  Read more

Philippine BPO sector blasted by critics

The Philippine government’s enthusiastic support for the Business Process Outsourcing (BPO) sector is mainly a “hype” coming at the cost of poor pay and labour conditions for BPO workers, critics in the country have said, adding that BPO offices are nothing more than “electronic sweatshops” for most workers.  Read more

BPO firm opens Eastwood facility

MANILA, Philippines - Human resource business process outsourcing (HR BPO) company Talent2 has opened a new 500-seat shared service center in Eastwood in Quezon City to better serve growing demand from  its clients.  Read more

US firm hires Pinoy nurses for BPO jobs

MANILA, Philippines - A large business process outsourcing (BPO) company from the United States is hiring Filipino nurses with US license for BPO jobs here, a party-list lawmaker said yesterday.
“We welcome the new career opportunities for Filipino nurses being provided by Accenture,” Rep. Arnel Ty of Liquefied Petroleum Gas Marketers Association said.  Read more

Call center industry surpasses 2012 revenue goal despite strong peso

MANILA - The call center industry on Tuesday said it surpassed its growth target for 2012 despite the peso appreciation.
"We are still okay, but if the peso and dollar exchange will fall below P40, it will hurt us most. We exceeded our target last year. We've projected conservatively a 15 percent growth last year, [but] we did end 2012 [with] about 20 percent," Jojo Uligan, executive director of the Contact Center Association of the Philippines (CCAP) told reporters.  Read more

BPO revenues rose 18% in 2012 – IBPAP

The business process outsourcing (BPO) industry's revenues rose 18 percent to $13 billion last year from $11 million in 2011, the Information Technology and Business Processing Association of the Philippines (IBPAP) said Tuesday.  Read more

Wells Fargo says BPO operations vote of confidence in Philippines

MANILA, Philippines—The decision of US-based Wells Fargo & Co. to set up their business process outsourcing operations in the Philippines is a vote of confidence in the quality of the local workforce, according to the firm’s officials in the country.  Read more

BPOs stick to $25-B revenue goal by 2016

MANILA, Philippines - The country’s outsourcing industry has retained its revenue goal of $25 billion by 2016 amid the strengthening of the peso against the dollar as it decided to reflect the broad range of information technology and business process management services.  Read more

Philippines, call center capital of the world

A call center agent talks to a client in the U.S. as she works the overnight shift in Manila's Makati financial district February 6, 2012. The number of Filipinos who work graveyard shifts to answer calls on behalf of big multinational companies like Citigroup and JPMorgan Chase is now greater than India's 350,000, earning the Philippines the title - Call Center Capital of the World.  Read more

BPO to continue fueling office property take-up

The business process outsourcing (BPO) industry will continue to fuel the country’s office property In a briefing yesterday, Chris Fossick, managing director for Singapore and Southeast Asia of property consultancy Jones Lang LaSalle, said the Philippines would continue to experience growth in outsourcing and offshoring as multinational companies expand global back-office operations.market, the benefits of which would cascade to the residential segment.  Read more