Sunday, March 10, 2013

Philippines, call center capital of the world

A call center agent talks to a client in the U.S. as she works the overnight shift in Manila's Makati financial district February 6, 2012. The number of Filipinos who work graveyard shifts to answer calls on behalf of big multinational companies like Citigroup and JPMorgan Chase is now greater than India's 350,000, earning the Philippines the title - Call Center Capital of the World.  Read more

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