Legazpi vows to produce more talents for BPO industry By Danny O. Calleja

LEGAZPI CITY, April 17 (PNA) --- This city will live to its standing as a “feeder” of highly qualified manpower to the country’s business process outsourcing (BPO) industry.
“At the height of shortage in talent that is confronting the industry in the Philippines, the city government is coming up with measures to improve its current pool of talents,” City Mayor Geraldine Rosal on Wednesday said.  Read more

Up, up and away goes BPO sector

AS the Philippines is engaged in fierce competition from India to be the country of first choice in the booming and lucrative business process outsourcing (BPO) business, its prospects to be the global leader got a further boost with the decision of an Australian based insurance group to setup a back office at The Fort in Taguig City, that is fast becoming a desirable information technology (IT) location.  Read more

Ayala Land buys out BPO partner

Property giant Ayala Land Inc. has bought out its partner in some of its BPO (business process outsourcing) office leasing business for P3.52 billion.
In a disclosure to the Philippine Stock Exchange, ALI chief finance officer Jaime Ysmael said the firm has entered into a sale and purchase agreement with Global Technologies International Limited. Read more

Growth of BPO industry makes Pinoy IT experts return–group

IF for the last 20 years, the government was worried about the mass departure of Filipino professionals for more lucrative jobs abroad, the Philippine Software Industry Association (PSIA) said growth in the information technology and business-process outsourcing (IT-BPO) has reversed the trend with the rising number of Filipino IT experts returning to the country after working overseas.  Read more

ALI buys out BPO property partner

Ayala Land, Inc., said it is acquiring the stake of its partner in a unit that holds a portfolio of business process outsourcing (BPO) properties in Makati, Quezon City, and Laguna.
The company in a regulatory filing said it has entered into a sale and purchase agreement with Global Technologies International Limited (GITL) to acquire the latter’s 32 percent stake in ALI Property Partners Co., (APPCo) for P3.52 billion.  Read more

Join us at the Philippine Daily Inquirer Job Market Career Expo 2013!

BPOCareerHub.com, in partnership with Philippine Daily Inquirer, invites you to PDI Job Market Career Expo 2013, April 17-18, 2013, 10AM to 6PM at Glorietta Activity Center.  Read more

BPO firm bullish on Phl, eyes 35% hike in workforce

MANILA, Philippines - Transcom Philippines, a unit of Luxemburg-based Transcom Worldwide S.A., is bullish about the prospects of the local information technology-business process outsourcing (IT-BPO) industry and is set to increase its workforce by 35 percent.  Read more

Strong Business Process Outsourcing growth

The Business Process Outsourcing (BPO) industry continues to post robust growth, exceeding its targets last year. Data from the Information Technology and Business Process Association of the Philippines (IBPAP), formerly Business Processing Association of the Philippines, showed that revenues rose 18% to $13 billion in 2012 from $11 billion in 2011. The number of workers also rose 21.8% to 780 ,000 in 2012 from 640,000 in 2011. This year, the number of workers is expected to rise to 926,000.  Read more

BPO firm in Forbes list lauds PH operations

MANILA, Philippines - A business process outsourcing (BPO) firm named one of "America's most promising companies" by Forbes Magazine recognized its Philippine operations as one of the key contributors to its success.  Read more

Improving global economy seen to step up Philippine economic growth

With the improvement of economies affected by the global recession in recent years, world renowned debt watcher Standard & Poor's (S&P's) and British banking giant Standard Chartered Bank recently said in separate reports that the Philippine economy is seen to continue on its upward trend and become the standout economy in Southeast Asia in 2013.  Read more

Tech-savvy workforce needed, says Philippines official

Manila: The Philippines needs to develop a workforce well versed in latest information and communications technology and are fully capable of expressing themselves well, the head of the country’s science and technology department said.  Read more

Magsaysay to push IT, BPO development

MANILA, Philippines - Former Sen. Ramon Magsaysay Jr., the only son and namesake of the former president, remains optimistic over the new Social Weather Stations (SWS) survey showing his improved ranking that places him within striking distance of the winning senatorial bets for the May elections.  Read more

Convergys to buy Datacom's Asian BPOs

MANILA, Philippines - Convergys Corp., global leader in customer and information management, announced that it will take over the Asian contact center operations of New Zealand-based IT service provider Datacom.  Read more

HR BPO expands Philippine facility

Talent2, one of the leading HR BPO organizations in Asia Pacific, has expanded on its extensive experience in the Philippines by opening a new, 500-seat, state-of-the-art Shared Service Center (SSC) that will be the central hub for its Asia Pacific operations.  Read more

Sleepless in PHL: More Pinoys work the graveyard shift

As the business process outsourcing (BPO) industry in the Philippines continues to grow, more and more Filipinos are finding themselves working at odd hours, risking contracting sleep disorders, body pains, eye and voice problems.  Read more

BPO revenue growth seen stable

The country's BPO revenues will continue its upward momentum, reaching US$16 billion this year and generating jobs for 720,000 people, predicted outsourcing service provider Transcom Philippines' Country Manager Siva Subramaniam in yesterday's press briefing.  Read more

Forbes listing prompts BPO [24]7 to expand PHL site

Business process outsourcing (BPO) firm [24]7 is eyeing to open three more facilities in the country, a decision that was influenced by its inclusion in the Forbes’ list of America’s Most Promising Companies.  Read more

BPO revenue growth seen stable

The country's BPO revenues will continue its upward momentum, reaching US$16 billion this year and generating jobs for 720,000 people, predicted outsourcing service provider Transcom Philippines' Country Manager Siva Subramaniam in yesterday's press briefing.  Read more

California-based BPO company to add 3 facilities, hire 1,000 more for Philippine operations

MANILA - Business process outsourcing (BPO) company 24[7] will hire 1,000 more agents for its Philippine operations this year and plans to open up to three more facilities in the country within the next three years, executives said on Wednesday.  Read more

DOST: smarter people needed for call center jobs

Thousands of jobs are available in call centers in the Philippines, but the information technology-business process outsourcing (IT-BPO) industry is not an easy nut to crack, the Department of Science and Technology (DOST) said on Wednesday.  Read more

BPO industry bullish on growth this year

MANILA, Philippines - The business process outsourcing (BPO) industry expects to continue its sustained growth this year, an official of outsourcing service provider Transcom Philippines said.
Siva Subramaniam, country manager and head of sales for Transcom Philippines and the Asia-Pacific, said BPO revenues reached $13.5 billion in 2012, citing data from the latest Business Process Association of the Philippines quarterly survey.  Read more

Transcom Philippines gives BPO industry stable outlook for 2013

Business process outsourcing will generate up to $16 billion and provide 720,000 jobs this year, according to BPO company Transcom Philippines.

“Our outlook is similar to that of the Information Technology and Business Process Association of the Philippines (IBPAP),” Siva Subramaniam, Transcom Philippines country manager, told reporters in a briefing Tuesday.  Read more

JPMorgan seen transferring more BPO jobs to Phl

MANILA, Philippines - The US-based JPMorgan Chase & Co. is likely to transfer more of its business support functions to Manila, generating more jobs for the country’s business process outsourcing (BPO) sector, a ranking administration lawmaker said yesterday.  Read more

Philippine BPO sector blasted by critics

The Philippine government’s enthusiastic support for the Business Process Outsourcing (BPO) sector is mainly a “hype” coming at the cost of poor pay and labour conditions for BPO workers, critics in the country have said, adding that BPO offices are nothing more than “electronic sweatshops” for most workers.  Read more

BPO firm opens Eastwood facility

MANILA, Philippines - Human resource business process outsourcing (HR BPO) company Talent2 has opened a new 500-seat shared service center in Eastwood in Quezon City to better serve growing demand from  its clients.  Read more

US firm hires Pinoy nurses for BPO jobs

MANILA, Philippines - A large business process outsourcing (BPO) company from the United States is hiring Filipino nurses with US license for BPO jobs here, a party-list lawmaker said yesterday.
“We welcome the new career opportunities for Filipino nurses being provided by Accenture,” Rep. Arnel Ty of Liquefied Petroleum Gas Marketers Association said.  Read more

Call center industry surpasses 2012 revenue goal despite strong peso

MANILA - The call center industry on Tuesday said it surpassed its growth target for 2012 despite the peso appreciation.
"We are still okay, but if the peso and dollar exchange will fall below P40, it will hurt us most. We exceeded our target last year. We've projected conservatively a 15 percent growth last year, [but] we did end 2012 [with] about 20 percent," Jojo Uligan, executive director of the Contact Center Association of the Philippines (CCAP) told reporters.  Read more

BPO revenues rose 18% in 2012 – IBPAP

The business process outsourcing (BPO) industry's revenues rose 18 percent to $13 billion last year from $11 million in 2011, the Information Technology and Business Processing Association of the Philippines (IBPAP) said Tuesday.  Read more

Wells Fargo says BPO operations vote of confidence in Philippines

MANILA, Philippines—The decision of US-based Wells Fargo & Co. to set up their business process outsourcing operations in the Philippines is a vote of confidence in the quality of the local workforce, according to the firm’s officials in the country.  Read more

BPOs stick to $25-B revenue goal by 2016

MANILA, Philippines - The country’s outsourcing industry has retained its revenue goal of $25 billion by 2016 amid the strengthening of the peso against the dollar as it decided to reflect the broad range of information technology and business process management services.  Read more

Philippines, call center capital of the world

A call center agent talks to a client in the U.S. as she works the overnight shift in Manila's Makati financial district February 6, 2012. The number of Filipinos who work graveyard shifts to answer calls on behalf of big multinational companies like Citigroup and JPMorgan Chase is now greater than India's 350,000, earning the Philippines the title - Call Center Capital of the World.  Read more

BPO to continue fueling office property take-up

The business process outsourcing (BPO) industry will continue to fuel the country’s office property In a briefing yesterday, Chris Fossick, managing director for Singapore and Southeast Asia of property consultancy Jones Lang LaSalle, said the Philippines would continue to experience growth in outsourcing and offshoring as multinational companies expand global back-office operations.market, the benefits of which would cascade to the residential segment.  Read more

Healthcare BPO ‘a hidden jewel’ for Philippines

International business advisor and research firm Everest Group named the healthcare information management (HIM) industry in the Philippines as a “hidden jewel.”


In its recent report, Healthcare BPO Is a ‘Hidden Jewel’ For the Philippines’ Global Services Industry, Everest Group said that the Philippine healthcare business process outsourcing (BPO) industry has grown fourfold over the past two years.  Read more

Luxembourg-BPO to make Phl its biggest operation

MANILA, Philippines - Luxembourg-based Transcom Worldwide S.A. is set to hire 5,000 new workers this year to maintain the Philippines as its largest operations in terms of workforce in its global business.
Transcom Worldwide president and chief executive officer Johan Eriksson said in an interview with The STAR that the company is bullish about the business process outsourcing (BPO) industry in the Philippines after the country posted a strong growth last year.  Read more

Call center staff ask for help in collecting benefits from employer

MORE than a hundred former employees of a call center that used to maintain an office at the Asiatown I.T. Park filed a complaint of unfair labor practices against a company that is reportedly founded by three foreign nationals.  Read more

BPO Jobs Seen Reaching 1M, Ahead Of A Targeted Sked

Trade and Industry Secretary Gregory L. Domingo expects the BPO (business Process Outsourcing) sector to reach one million workers ahead of schedule, at the earliest of middle 2014, because of the strong growth of 15 to 20 percent per year.  Read more

BPO sector needs more college grads

MANILA, Philippines - The business process outsourcing (BPO) industry will need more college g“We have to churn out more college graduates at a faster rate in the years ahead. Our college-educated English-speaking labor force is our biggest advantage. We have to work very hard on this asset if we want to capture a bigger chunk of the global outsourcing market, estimated to be worth some $280 billion by 2017,” he said.raduates for its expansion projects, Pasig City Rep. Roman Romulo said yesterday.  Read more

Local BPO hubs improve ranking

In the latest annual ranking of the top 100 global outsourcing destinations by Tholons, a services globalization and investment advisory firm, Manila (NCR) claimed the number three slot, following Indian cities Bangalore and Mumbai. Manila, ranked No. 4 in 2012, has overtaken Delhi (NCR), India. Cebu City, formerly at No. 9, also went up one rank and pushed Dublin, Ireland from the eighth spot.  Read more

More BPO space on hand in 5 years

Developers would continue to build office spaces for the business process outsourcing (BPO) industry for the next five years with the Philippines still looking good as the outsourcing destination.   Read more

Strong rupee alarms local BPO industry

For the Philippines’s $13-billion business-process outsourcing (BPO) industry, the peso’s surge has been compounded by a slide in larger rival India’s rupee.
The peso’s 6.5-percent gain to 40.618 per dollar in 12 months makes it Asia’s best performer, according to data compiled by Bloomberg, while the rupee’s 6.7-percent slump to 53.67 is the region’s third-worst decline. Both currencies traded around 44 to 45 versus the greenback two years ago.   Read more

CCCI optimistic BPOs will stay in Philippines

CEBU, Philippines - Cebu Chamber of Commerce and Industry President Prudencio Gesta shares the same optimism with other business leaders that the business process outsourcing industry will stay in the country despite the strengthening of the peso against the dollar.  Read more